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Each year, around 6,000 people from 1,000 organizations benefit from our goal-oriented and comprehensive learning experience.
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Aalto University Executive Education Ltd
We provide executive education, professional development services and training with three brands: Aalto EE, Aalto PRO and Aalto ENT.
Aalto Executive MBA
Aalto EMBA develops a strong professional network and accelerates your career progression. It boosts the key knowledge and skills relevant for individuals with significant professional work experience to succeed further in senior leadership roles.
Aalto MBA
Aalto MBA is a life-changing program for experienced professionals who want to transform their professional future and become business leaders with an innovative and sustainable mindset.
Aalto Executive DBA
Aalto Executive Doctor of Business Administration is a structured program in Business Administration for experienced individuals with considerable managerial experience who wish to contribute to the development of their professional competence and their key areas of interest.
Aalto Executive Summit
The annual Aalto Executive Summit brings together EMBA, MBA, and Global Leader participants and alumni from around the world. During one intensive week you will study with highly renowned international guest speakers and faculty while enjoying a unique opportunity to meet business leaders and network with Summit participants.
Leadership and Strategy
Are you ready to set a strategic direction for the future and strengthen your abilities to lead and implement strategy in a global context?
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Do you know your organization's scorecard for performance and commercial success – the measures also used to reflect your success and performance?
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Service Management is an online course that provides a toolbox to better understand and analyze recent developments in service management.
By participating in this program you will gain a good understanding of how to
For companies, this program represents an effective way to gain new ideas for promoting customer-centric business strategies. For service managers and experts, the course is a cost-efficient and flexible way of further refreshing and extending their service-related knowledge and skills.
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By completing the program, the participant will get Aalto EE Service Management certificate. |
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“This is an excellent program, expertly delivered. It provides a strong grounding in the fundamentals and provides great value in its exploration of issues such as service recovery and the increasing role of AI across all elements of service management, as well as inviting participants to consider the increasingly important role that customer centricity plays in service management creation.”
2019 participant
100% of the 2019 participants recommend the course
The course serves as a cost-efficient and flexible way for updating participants’ service management know-how. It is also an effective tool to provide selected teams, groups or departments with a similar level of knowledge.
The Service Management online course is designed for managers and experts who are looking for a conceptual toolbox on service management.
In order to provide effective tools for optimizing companies’ service operations, the course starts with approaching the foundations of service business. To capture service quality as a major aim of service provision, the online course discusses prominent service quality concepts and covers seminal tools for measuring service quality. The course also discusses strategies for effective service recovery and introduces self-service technologies and artificial intelligence as major drivers of service innovation.
Participants will also identify co-creation as an emerging trend in service innovation management. The course illuminates customer value creation as a major strategic aim of business operations. In addition, customer centricity is introduced as a major organizational precondition for safeguarding customer value.
Instructor: Tomas Falk, Professor of Marketing, Aalto University School of Business
Featured Insights
The fee for the Service Management online course is € 200 (+ VAT).
The fee includes three months access to the course content for one person.
VAT is applicable to private persons and Finnish companies.
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